Privacy Policy
How we look after your information and keep it safe.
Last updated: April 2026
Who We Are
Eyemedia Ltd (trading as EyeMedia Creative Agency)
Company No. 15213024
Registered in England and Wales
124 City Road, London, EC1V 2NX
We're a healthcare-focused web design and digital marketing agency. To get in touch about anything privacy-related: info@eyemediacreative.agency or call 020 8050 2592.
What Information We Collect
We only collect what we actually need. This typically includes:
- Your name, email address, phone number, and clinic/practice name when you fill in a form, email us, or call
- Business information you voluntarily share when discussing your project
- Website usage data via cookies (see below)
- Billing and payment information if we're invoicing you directly
We don't collect sensitive health data, and we never access your patient records. If you're a patient of one of our clients, their privacy policy — not ours — applies to you.
How We Use Your Information
We use your information to:
- Respond to enquiries and schedule strategy calls
- Deliver web design, SEO, Google Ads, and other services you've signed up for
- Send project updates, reports, and invoices
- Improve our website and services based on how visitors use the site
- Tell you about changes to our services (you can opt out of marketing at any time)
We won't use your information for anything we haven't listed here without asking for your consent first.
Cookies & Website Tracking
Our website uses cookies to understand how visitors use the site — nothing invasive. We use Google Analytics to see things like which pages people visit and how long they stay. This helps us make the site better.
You can control or block cookies through your browser settings. Turning off cookies won't break the site, but some personalised features might not work quite as well.
For our clients' websites, we may use tracking pixels, analytics tools, or cookie consent platforms depending on what was agreed — but those are built to each project's specification, not covered by this policy.
Who We Share Information With
We don't sell your data, and we don't share it with third parties for their own marketing. The only times we pass information on are:
- Service providers: We use tools like Vercel (hosting), Sanity (content management), and Google (analytics/ads). These providers only process your data on our instructions and are contractually required to keep it safe.
- Legal obligations: If the law requires us to share information (for example, in response to a court order), we'll do what's required.
- Payment processing: If you pay by invoice, your billing details are handled by our accounting system — kept secure and used only for that purpose.
Where We Store Your Data
Your data is stored in the UK and the European Economic Area (EEA), or with providers who meet EU data protection standards. Where we use providers outside the EEA (for example, Google Analytics), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
How Long We Keep It
We keep enquiry data for up to 2 years. If you become a client, we keep project and billing records for 7 years to meet our legal and accounting obligations. After that, we delete or anonymise your data.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Ask us to correct anything that's wrong
- Ask us to delete your data (though we may need to keep some records for legal reasons)
- Object to how we use your data
- Withdraw consent at any time where that's the basis for our processing
- Export your data in a portable format
To exercise any of these rights, just email us at info@eyemediacreative.agency. We'll respond within 30 days.
If you're not happy with how we've handled your data, you can also complain to the Information Commissioner's Office (ICO) — the UK's data protection regulator. Visit ico.org.uk.
Links to Other Websites
Our site may link to third-party websites. This privacy policy only applies to our website. If you follow a link to another site, check their privacy policy before sharing any information.
Changes to This Policy
If we update this policy (for example, if we start using a new tool or our practices change), we'll post the updated version here and update the "last updated" date. Significant changes will be communicated directly where appropriate.